✦
Elevating people. Transforming experiences.

Show Up Better.
Perform Better.

We help organisations develop confident people, elevate professional presence and create exceptional customer experiences through practical training and consulting.

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22+
Years Combined
Aviation Experience
Built on real-world
expertise
30+ Years Cross-Industry
Leadership
HRD Corp Accredited
Trainers
Aviation • Hospitality • Beauty
• Retail
Who We Help

Every organisation is built on people. The way they present themselves, communicate, solve problems and care for customers shapes every experience your clients remember.

We partner with organisations across Malaysia to strengthen professional presence, customer experience and leadership capability. Every solution is customised around your people and business goals.

Better people create
better experiences.

01
Hotels, Resorts & Hospitality Groups
02
Retail & Luxury Brands
03
Airlines & Travel Services
04
Customer Experience & Frontline Teams
05
Corporate Organisations
06
Healthcare & Wellness Providers
07
Educational Institutions
08
Community & Women's Development
Why ShowUpBetter Lab

Real careers.
Not textbooks.

"Edit one thing.
Improve everything."

We integrate aviation discipline, luxury hospitality standards, beauty expertise, psychology and operational leadership into one practical learning experience.

Participants don't simply learn how to look professional. They learn how to project confidence, communicate effectively, strengthen trust, represent their organisation with pride and deliver memorable customer experiences.

Practical learning designed for immediate, measurable improvement—from day one.
Our Solutions

Built for the way
people really work.

Practical learning and consulting experiences shaped around your organisation, your people and the outcomes that matter.

01

Learning Experiences

Interactive workshops and customised programmes covering professional presence, hospitality excellence, customer experience, leadership, communication, confidence and self-care.

  • Frontline service excellence & customer experience
  • Corporate grooming, communication & leadership workshops
Discuss this solution
02

Advisory & Consulting

Service excellence audits, mystery shopper programmes, customer experience reviews, training needs analysis and practical consulting that bridges strategy with execution.

  • Service audits, mystery shopper & CX reviews
  • Training needs analysis & service standards design
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03

Colour Analysis & Experiences

Signature colour analysis, corporate colour discovery, women's programmes, networking events and engaging team-building experiences that build confidence and self-awareness.

  • Personal & corporate colour discovery sessions
  • Team-building, networking & women's programmes
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Our Proprietary Methodology

The Better
Edit™

Meaningful transformation doesn't require dramatic change. One practical improvement, applied consistently, creates lasting impact.

01
Look Better
Professional image, grooming, colour, skincare and presence.
  • Corporate grooming standards
  • Professional image & colour workshops
02
Feel Better
Confidence, wellbeing and self-care.
  • Workplace confidence & resilience
  • Practical wellbeing and self-care
03
Think Better
Mindset, communication and professionalism.
  • Professional communication skills
  • Growth mindset & workplace conduct
04
Connect Better
Relationships, networking and customer experience.
  • Customer engagement & service recovery
  • Networking and relationship building
05
Perform Better
Execution, accountability and service excellence.
  • Frontline service excellence workshops
  • Accountability & performance habits
06
Lead Better
Influence, coaching and authentic leadership.
  • Leadership communication & influence
  • Executive coaching for people managers
Meet Our Team

Experience that
earns attention.

Strategy, Operations and Digital Direction
Leadership
Peh Su Ann
Founder • HRD Corp Accredited Trainer

Peh Su Ann

With over 30 years across aviation, luxury hospitality, beauty retail and corporate leadership, Su Ann brings a unique blend of operational excellence, people development and customer experience.

Malaysia Airlines • Shangri-La • Sephora Malaysia
Jerelyn Wong
Co-Founder • HRD Corp Accredited Trainer

Jerelyn Wong

Jerlyn brings over 15 years of aviation hospitality experience, professional beauty qualifications and deep expertise in airline grooming, skincare and professional image.

Cathay Pacific Airways • Beauty & Aesthetics
Peh Su-Im
Director of Operations

Peh Su-Im

Su-Im oversees the operational and administrative backbone of ShowUpBetter Lab, ensuring the business and its training programmes run smoothly from planning through to completion. She manages day-to-day administration, programme coordination, documentation and HRD Corp-related processes, including programme registration, e-TRiS submissions, participant and attendance records, claims documentation, renewals and compliance. Working closely with trainers, clients and partners, she ensures every programme is well-coordinated, properly documented and professionally delivered.

Stephen Liaw
Director of Information Technology

Stephen Liaw

Leads ShowUpBetter Lab's digital strategy, website development and technology infrastructure. Stephen oversees digital innovation, automation and systems that enhance the client and learner experience.

Our Team
Specialist Support for Every Learning Experience
Anushya Nair
Training Facilitator

Anushya Nair

Supports programme delivery through participant engagement, activity facilitation and learning logistics. Anushya helps create a positive and interactive learning environment, ensuring every participant enjoys a seamless training experience.

Christine Peh
Financial Advisor

Christine Peh

Provides strategic financial guidance, business planning and governance support, ensuring the company continues to grow on a strong and sustainable foundation.

Michael Tang
E-commerce Consultant

Michael Tang

Shapes the lab's digital growth and e-commerce strategy, strengthening online visibility, programme promotion and customer journeys across digital platforms. Michael helps turn the company's learning solutions into clear, accessible online experiences that support sustainable business growth.

Jenny Chong
Training Facilitator

Jenny Chong

Supports programme delivery through participant engagement, activity facilitation and learning logistics. Jenny helps create a positive and interactive learning environment, ensuring every participant enjoys a seamless training experience.

Together, our team delivers learning that is credible, engaging and immediately applicable.

Your Better Edit™ Starts Here

What could "better"
look like for your people?

Whether you're developing frontline teams, strengthening leadership capability or creating memorable customer experiences, let's build a programme that delivers meaningful results.

Ready to explore the right solution for your team? Chat with us for a complimentary consultation.
Corporate Enquiries
hello@showupbetterlab.com
Follow Us on Instagram
@showupbetterlab
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